International Media Consulting, LLC
Distribution
Customer Relationships
Content Sales
Need more customers, members, subscribers? Need to retain the ones you have or win them back? We review your programs to discover ways to increase sales, retention and engagement while addressing customer service issues. We conduct audits including surveys and mystery shopping that find out why consumers are buying, or leaving. Great Customer Service distinguishes your brand and enables terrific word-of-mouth marketing. This is the CRUCIAL part of successful audience development.
At International Media Consulting, LLC, we provide our clients high quality value personalized for their unique needs. We strive to earn trust and confidence with professional, courteous and efficient advice that gets results. While we focus on associations, organizations and the newsmedia, our principles apply to any business that has customers or members who pay for services whether for profit or non-profit.
Want to improve delivery of your publications or services? Change postal delivery to carrier delivery? Consolidate to increase efficiencies? Convert single copy buyers into subscriptions or upsell higher value memberships? Provide digital delivery to complement print distribution? We review what you're doing in the context of your strategic plan, provide recommendations to address the issues, and implement the solutions to accomplish the objectives.
Have you fully monetized your offerings? Including digital components? What's the right mix of free and paid services to maximize your client's engagement? How can you expand your core products and services in a meaningful way? We give you an objective analysis of where you are, and help you get where you want to go. We are fully engaged in current paid content sales strategies.
Consumers love efficient and easy processes that help them accomplish what they want to do with you. The best processes are the foundation of the best services. Your customer service satisfaction is dependent upon great processes. We address your areas of concern to build a network that gets results you can be proud of, and that your customers, members, and subscribers will appreciate.
Process Review
Gary Evans accepts delivery of a Ford Fusion Hybrid, the grand prize in a consumer contest to drive subscriptions to USA TODAY's e-Edition.
Patricia Donnelly, Executive Director of the Literacy Council of Northern VA, accepts a donation from Gary Evans from a Gannett fund raising program to promote adult literacy.
Gary Evans and associates prepare to launch HEROES, a customer service engagement initiative.
“Gary Evans served on the Literacy Council Board for a full six-year term, with two years as Board President. He has been deeply committed to the Council's mission, its staff, volunteers, and, most importantly, the clients. Gary has been a dedicated volunteer, great colleague and a business partner. As Board President he demonstrated strong leadership skills, good management skills, attention to detail and a gracious manner. He is well respected by his Board colleagues and appreciated by the staff and clients. As an Executive Director, I enjoyed working with him as a partner as we collaboratively developed a vision, created a plan and delivered quality educational programs to the community.”
Patricia Donnelly, Executive Director, Literacy Council of Northern Virginia.
Gary Evans and I worked together at The Palm Beach Post for five years and have been friends ever since. Gary is very detailed oriented and works with a great sense of urgency. I have watched Gary on the distribution side as well as the sales and marketing side of the business and he has been successful in both areas. If I were to start a company, Gary would be one of my first selections to help make that company successful.”
Barry Berg, Vice President of Circulation, Palm Beach Newspapers; President, VIKING Distribution
Interested in learning more about our services?
Email us at info@imediaresults.com or call 703.629.8986
“Gary Evans is one of the most impressive, no-nonsense, get-it-done people I’ve ever worked with, especially strong at breaking through the push-back that slows so many enterprises. A true winner.” David Colton, Executive Editor, Executive USA TODAY
